Frequently Asked Questions

What are your hours of operation? 

Monday - Friday 9am - 5pm PST

Saturday, Sundays and Major Holidays: Closed

Yes, however because we have a secure cart checkout, your "billing" address must be verified. This means that you must register your Visa, Mastercard or American Express gift card online with the issuing bank including providing them your mailing address in order to use gift cards. Otherwise, your order may be declined even if the gift card is valid and active.

Yes, we can ship to PO Boxes but only via USPS. UPS and FedEx will NOT ship to a PO Box, so if you want UPS or FedEx as your shipping option, you must enter a non-PO Box address. Unfortunately, If you enter a PO Box shipping address and you pick UPS or FedEx for shipping, to avoid delaying your shipment, we will ship our your package using USPS. Please understand this is solely to avoid unnecessary delays to shipping your order.

Yes. We offer international shipping via DHL.

Berea Books puts out various coupon codes at any given time. This membership codes, promotional codes, seasonal codes, etc. These codes are valid ONLY on Berea Books products, and sometimes only specific products.

Pricing on the website is subject to change without notice. Orders placed prior to promotions are not eligible to receive new promotions, or discounts. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the offer, and to modify or cancel any promotion due to system error or unforeseen issues.

When you place your order, it takes 2-7 business days to process your order (not including weekends of holidays), however during times when a highly popular item is being sold, holidays or other special circumstances orders may take 7-10 business days to process. We try to be as clear as possible adding banners and messages on our website so you can place your order with full knowledge of the processing time expected. Processing time means the order is fulfilled and packaged during this period. Once complete, your order will then be shipped based on the shipping method you selected. Please see the "How long does shipping take?" FAQ for shipping time frames.

If you need to change your order because you entered the wrong address, forgot to add an item, need to remove an item or any other reason, you must do this within 2 hours of placing your order (or until 11 am PST the next business day for orders you placed after 5:30 pm, on weekends or holidays). This can only be done if your order is still "processing" or unfulfilled. If your order is fulfilled quickly which can happen if you order a single item, we are not able to make modifications to your order after the order is marked as fulfilled. Please DO NOT send an email with change requests as time sensitive items cannot be processed quickly by email. 

If you just received the tracking number (within the last 2 days), it can take up to 48 hours for the tracking number to show the first update. Please allow at least 48 hours to pass after receiving the tracking before attempting to track your package. On rare occasions, tracking numbers may not update. This is particularly more likely with USPS. USPS provides tracking as a courtesy. As they pick up packages from our facilities, each one is scanned which starts the tracking process. However, USPS will sometimes pick up packages in bulk and not scan each package. This results in no tracking being available however, the item is still being delivered as normal. Once the item arrives to your home, the tracking is updated at that time. We are unable to control this issue since it is a USPS process. However, rest assured your item will be delivered.

When your tracking continues to say "label created" but does not show any other update for days, this means the following: The shipping service normally scans each box at our facility before loading it into the FedEx or USPS truck. That initial scan begins the tracking process. However, on rare occasions, the shipping company driver will load multiple packages into the truck without scanning. The package is on its way to the customer as normal (it is not delayed in any way) however, that lack of that initial scan is preventing the tracking number from updating. Please DO NOT BE ALARMED. Your package is shipping as normal and will arrive with normal delivery. The tracking will only update once the package is delivered. We are sorry for the confusion this may cause, however, it is something that is out of our control.

When your order is processed and shipped you will receive a tracking number via email with your tracking info. Remember that this may take between 2-7 days for processing after your place your order. If you have not received this email please check your SPAM folders to try and locate it. If you cannot locate it, log in to your account on www.bereabooks.com and take a look at your "My Account" area. Your tracking number and any info regarding your shipment will be available for you to view on the orders linked to your account. If you check out as a guest during your purchase, you will not have access to this information whoever, you will still receive your email confirmation with tracking once the order ships.

Orders usually ship within 2-5 business days. During busy times like holidays, when popular items are restocked, or new exclusive products are released, processing times may take 5-10 business before they are shipped out. Shipping transit times are based on your location. For domestic orders, it can take anywhere from 1-5 business days to arrive AFTER the processing times. Please understand there is a difference between processing time and shipping time.

For international orders, it depends on the shipping method you selected. Below are some examples of the different time frames:

International Standard Shipping can take anywhere from 1 week to 3 months to arrive, can be longer or shorter depending on customs delays.

Priority Mail delivery time is 6-10 business days to arrive (this does not include any customs delays).

Express Mail delivery time 3-5 business days (this does not include any customs delays).

Berea Books sends an email confirmation with your tracking number once your order is processed. Please allow 24-48 hours for the tracking number to be updated after you receive the email. Please track your package via the shipping method you selected: USPS, UPS, FedEx or DHL.

If your order has any item marked as "backordered" we will hold on to your shipment until all items are in stock. This is done in an effort to be more environmentally friendly. Once all items are in stock for your order, you will receive an email with a tracking number.

There is always a possibility that an item(s) can be damaged during transit. Unfortunately, that is out of Berea Books' control but we do offer assistance when it comes to USPS Priority Mail, UPS and DHL. USPS Priority Mail offers an automatic $100 in insurance when you select USPS Priority Mail as your shipping method. Berea Books strongly recommends using USPS Priority Mail for all shipping. Please email us a photograph of the items(s) you received including the damaged item and be sure to include your order number. The email to send this information to is bvlibreria@gmail.com. We will need to assess the situation and file a claim with USPS. Once the claim is approved (normally 5 business days), we can send a replacement. Please be sure to keep ALL boxes and packaging because USPS may request to inspect the items and packaging for their internal review. They will not accept the package if it is with used items.

Note: Only orders that have not yet shipped can be cancelled. If you purchased a single item, it is possible for your order to be processed quickly and once marked shipped, cannot be cancelled. If you placed your order on our website, please email your request to cancel an order.